Archives: May 2015
Norsat International is committed to total customer satisfaction by delivering products and services that consistently exceed our customer’s expectations. Here at Norsat, we take this promise very seriously!
We invite you to take our 2015 Customer Survey and give Norsat the opportunity to improve our products and services to better meet your needs. Listening to our customers is the only way to guarantee we create products that you actually want to buy. Customer feedback is commonly used throughout the product development process to ensure that the end product is something that solves a customer’s problem or fulfils a need.
The survey includes questions about products, technical support, and Norsat’s corporate identity. It should take less than 5 minutes to complete, and your answers will remain saved if you need to come back to finish the survey later.
Complete the survey by June 19th and as a thank you, we will enter your name into a draw for a $250 Amazon gift card. You can complete the survey anonymously, but you’ll need to give us your email address to win the prize.
We thank you in advance for completing the survey!
Norsat hosted two representatives from NATO Communications and Information Agency (NCIA) to review the DART+ (Dual-band Auto-acquire Rapid-deployable) satellite terminal upgrades that Norsat completed for NATO. Norsat worked exclusively with NATO to design and develop the innovative DART+ product which has been deployed in active combat areas since January 2012, and is now an integral part of NCIA’s field communications program.
The DART+ terminals are used to provide data, voice and telecommunications within the theater of operation, and enable field personnel to establish communications anywhere regardless of infrastructure availability or environmental conditions.
This site visit focused on ensuring that the previous DART terminals were upgraded to meet the new features and functionality of the new DART+ satellites and were completed to NATO’s satisfaction. These on-site Factory Acceptance Tests ensure that the system is functioning properly before the remainder of the DART terminals undergo the upgrades. Key test areas that NATO reviewed were the ability to track inclined orbit satellites and fiber optic connectivity. Testing also included itemizing components, verifying the quality of work, and temperature cycling. Our guests didn’t have to endure the Vancouver rain, but did have to stand outside in close to zero degree weather while Norsat’s experienced production technicians ran through the extensive testing.
We are happy to report that after three days of rigorous testing that Norsat has received official Acceptance from NATO.
On April 25, 2015 a magnitude 7.8 earthquake rocked Nepal, causing massive damage and loss of life that has not yet been fully tallied. Homes, businesses, UNESCO World Heritage sites and terrestrial communications infrastructure – none were immune to the tremblor. In the days that have followed the quake several stories have emerged of satellite companies rushing to provide emergency telecommunications services to the stricken nation.
This leap to assist is not an isolated event. The Haiti earthquake of 2010. The Niger food crisis of 2005. Hurricane Katrina. Whenever calamity strikes the satellite industry seems to be there – amongst the first to offer the support that is crucial to providing immediate aid and restoring order. The individual players may change from crisis to crisis, but the story remains the same – vulnerable terrestrial communications systems either do not exist or have been rendered inoperable and satellite systems are brought in to fill the void.
Those of us in the satellite industry take this rapid deployment of telecommunications in our stride; it is what we do on a day-to-day basis after all. We should pause though from time to time to think about how remarkable it is that a completely functional communications system can be deployed with such speed. That such a thing is possible speaks to lifetimes of effort from a very great number of people. Together we have created something wonderful – the ability to help relieve suffering. We should all be proud of our industry for what it has contributed to the common good.