Support FAQ
Top Pre-sales Questions
Can you drop ship for us?
- Yes, we can drop ship for you worldwide.
Can you match or exceed NJR specifications?
- Yes, we can match or exceed NJR Specifications.
Do you have anything more than a 4W amplifier?
- Yes, we carry 8W, 10W, 16W, 25W, 40W and 50W in Ku Band. We also carry C Band Amplifiers.
Do you have stock?
- Yes, generally we carry stock on most items.
For which frequency bands do you have products?
- See website for the product frequency. We have ability to customize frequency.
How quickly can you ship products to us?
- When we have stock for the product, we ship it out the next day.
I am looking for a product that appears not to be a standard product. Can you design and deliver something to me on a custom basis?
- Yes, we can customize the product for you.
I have the part number of a microwave component from another company. Can you tell me which of Norsat products is the equivalent of the part I am considering from another company?
- Yes, if you provide us with the competitor’s part number we can meet or exceed specifications.
Should I go with a PLL or DRO?
- This depends on the application. For the low data rate we recommend the PLL or ext. reference
Ordering, Order Status, Payments and Credit
Do you have a credit department?
- Yes, we have a full accounting department to expedite your application process.
Which credit cards do you accept?
- VISA and MasterCard.
Which payment methods do you accept?
- VISA, MasterCard, wire transfer, net 30 days OAC, LC, Bank draft, OAC.
Who do I speak to about my account?
- Your account manager.
Warranties and Returns
Can I get an extended warranty?
Yes, 10% more per year up to 3 additional years
What is your return policy?
Please review the complete return policy here.
What is your warranty policy?
Please review the complete warranty policy here.
