Top Pre-sales Questions
Do you have stock?
Yes, generally we carry stock on most items.
How Quickly Can You Ship products to us?
When we have stock for the product, we ship it out the next day.
Can You Drop Ship for Us?
Yes, we can drop ship for you Worldwide.
I am looking for a product that appears not to be a standard product. Can you design and deliver something to me on a custom basis?
Yes, we can customize the product for you.
I have the part number of a microwave component from another company. Can you tell me which of Norsat products is the equivalent of the part I am considering from another company?
Yes, if you provide us with the competitor’s part number we can meet or exceed specifications.
Can you match or exceed NJR specifications?
Yes, we can match or exceed NJR Specifications.
Can you provide a complete VSAT system?
We can provide all the RF electronics and accessories. We do not provide the modem or antenna, however we can recommend a source.
Do you have anything more than a 4W amplifier?
Yes, we carry 8W, 10W, 16W, 25W, 40W and 50W in Ku Band. We also carry C Band Amplifiers.
Should I go with a PLL or DRO?
This depends on the application. For the low data rate we recommend the PLL or ext. reference
For which frequency bands do you have products?
See website for the product frequency. We have ability to customize frequency.
Warranties and Returns
What Is Your Warranty period?
The current warranty period is 2 years for LNBs, 1 year for BUC. Effective Sep 2nd, 2005, the warranty period is 3 yrs for LNBs and 3 years for BUC.
What is your Warranty policy?
Please review the complete warranty policy here.
Can I get an extended warranty?
Yes, 10% more per year up to 3 additional years
What is your return policy?
Please review the complete return policy here.
Ordering, Order Status, Payments and Credit
Which credit cards do you accept?
VISA and MasterCard
Which payment methods do you accept?
VISA, MasterCard, wire transfer, net 30 days OAC, LC, Bank draft, OAC
Do you have a credit department?
Yes, we have a full accounting department to expedite your application process.
Who do I speak to about my account?
Your account manager.
