Norsat follows a rigorous product development and testing process to ensure high quality products. However, if you do need to return one of our products, we provide a Return Material Authorization (RMA) service. By following the RMA process, you can easily return Norsat product for service or replacement in the event of a product failure.
Using the example below, identify your products warranty information* and then follow our 2 step process for an RMA.
STEP 1: CALL
North America – +1.800.644.4562
UK – +44.1522.730.800
All Others – +1.604.821.2800
and provide the warranty information to receive an RMA
STEP 2: Ship the item to be replaced to:
Norsat International Inc.
RMA # (your RMA #)
110-4020 Viking Way
Richmond, British Columbia
Canada, V6V 2N2
|Norsat Standard LNBs||3 years|
|Custom LNBs & all other microwave products||1 year|
|Satellite Terminals||1 year|
|SATCOM Baseband Kits||1 year|
|All other||90 days|
If your product is out of warranty a repair estimate will be provided.