RMA Request

Norsat follows a rigorous product development and testing process to ensure high quality products. However, if you do need to return one of our products, we provide a Return Material Authorization (RMA) service. By following the RMA process, you can easily return Norsat product for service or replacement in the event of a product failure.

Using the example below, identify your products warranty information* and then follow our 2 step process for an RMA.

STEP 1: CALL

North America – +1.800.644.4562
UK – +44.1522.730.800
All Others – +1.604.821.2800

and provide the warranty information to receive an RMA

STEP 2: Ship the item to be replaced to:

Norsat International Inc.
RMA # (your RMA #)
110-4020 Viking Way
Richmond, British Columbia
Canada, V6V 2N2

*WARRANTY CHART

Norsat Standard LNBs 3 years
Custom LNBs & all other microwave products 1 year
Satellite Terminals 1 year
SATCOM Baseband Kits 1 year
All other 90 days

 

If your product is out of warranty a repair estimate will be provided.

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