Find answers to Frequently Asked Questions about Norsat’s satellite systems in the categories below. For further assistance, please contact us.
Acquiring a Satellite
I can’t find a satellite. What can I do to fix this?
Ensure that all the cables are properly connected, and that the LNB is drawing an appropriate amount of electrical current to indicate that it is working. LNB current draw is typically 100-200mA. Most Norsat satellite terminals using our LinkControl software will display the LNB current on the system status page. If the current is 0 or below 100mA, check that 24V DC is present on the Rx cable at the LNB connector and that the cable is attached securely.
If you are using an assisted-acquire terminal, and are sure that the LNB is functioning correctly, be sure that you are making the adjustments in small enough increments that you are not missing the satellite, and that you are searching a sufficient portion of the sky to allow for compass errors. We recommend adjusting in the following order:
L – Level
P – Polarization
E – Elevation
A — Azimuth
My system says it’s transmitting at full power but the satellite operator is unable to see a signal. What’s going on?
Some Norsat terminals include local loop-back capability. If this applies, check that your transmitted signal appears in the built-in Transmit Spectrum Analyzer. If you are certain that your transmitter is functioning correctly, check that there is no visible damage to the dish that may affect the transmitted signal. In particular, check whether the boom arm might be bent, or if there is any damage to the waveguides. Finally, make sure that you are pointed at the correct satellite, and that you have peaked the dish as much as possible. For assistance locating satellites, we recommend the use of our Satellite Locator app.
System set-up and troubleshooting
What RSSI/Rx Level should my system read when I have peaked the dish?
The RSSI range can vary considerably based on location and weather conditions. The RSSI reading should be considered a relative value, and you should simply be trying to maximize it for the specific situation while peaking the terminal.
My system won’t power up. What’s wrong?
Check that you have AC voltage entering the power supply, and that the supply is capable of supplying the necessary amount of power. It may be necessary to dedicate a portable generator for use with your fly-away terminal.
I’m unable to get full power out of my system. How do fix this to operate at full power?
Ensure that all components you are using belong to the same system and have the same system ID. Norsat systems are calibrated as a complete unit in the factory, and may not be able to reach maximum transmit power if components are mismatched. If you are controlling a modem or encoder manually, ensure that the output is at a sufficient level to drive the BUC to the desired power levels. It may be necessary to add additional line amplifiers to the transmit path between the modem and BUC.
Using satetllite systems outdoors
Can I leave my system set up outdoors for extended periods of time?
The Outdoor Unit (ODU) portion of the terminal is intended to operate outdoors in all specified weather conditions. The Indoor Unit (IDU), however, should be kept indoors in a regular office environment. In order to prolong the service life of fly-away equipment, we recommend storing the system in the provided cases when not in use.
What precautions should I take if I leave the system outdoors?
If the ODU is to be left outdoors, ensure that it is in a physically secure area. If the system will be transmitting while unattended, ensure that no person or equipment will be likely to pass in front of the dish.
My satellite terminal is covered in sand/water after extended use outdoors. Can I open it up without damaging the system?
Most Norsat systems have user-serviceable components, particularly fan grills, which can be removed for cleaning. Refer to the user manual for details. More extensive dis-assembly and cleaning should only be performed by Norsat-authorized personnel.
Support and warranty information
Can I upgrade my system in the field with our own components?
Some systems are capable of being field-upgraded with standard rack-mountable equipment. Please contact your sales representative for more information.
I’m using a modem (or other component) not supplied by Norsat. Can you assist me in configuring this component?
Norsat offers support as a paid-for option with all our products. Contact your sales representative for more information.
I’ve broken a component of my satellite system. Is this covered under my warranty?
Norsat’s standard warranty covers defects in materials or workmanship. Accidental damage, or any damage caused by improper usage is not covered.
12. If I contact you for warranty or support, which information will I need to give you?
For satellite systems, please have the System ID ready. The System ID is a five digit number beginning with 5, 7 or 9 (See below for example). If you have purchased extended warranty or Elite Support, please have the Norsat sales order number which includes the purchase number.
Don’t see your question here? Please contact us for additional support..