Norsat follows a rigorous product development and testing process to ensure high quality products. However, if you do need to return one of our products, we provide a Return Material Authorization (RMA) service. By following the RMA process, you can easily return Norsat product for service or replacement in the event of a product failure.
To learn more about Norsat standard warranty policy you can find it here.
If your product is out of warranty, an Evaluation quote will be provided to cover the assessment and repair cost estimate.
Step 1: Collect Information
Make sure to collect the following information in order to process a RMA request
- Main contact information
- Product information with P/N and S/N for all units
- Full description of the problem experienced
- Supporting files with troubleshooting steps, test results, screenshots and photos that can help illustrate the problem.
- Return shipping information
Step 2: Fill-in online form
Please fill-in the following form to submit the RMA request.
Step 3: Wait for confirmation and acknowledgment
You will receive a confirmation email that the RMA request is under review. One of our Customer Service representatives will contact you within a business day with instructions on how to proceed.
For further communication please reply to the confirmation email to avoid creating multiple communication threads.
In case the confirmation email was not received, please check your Junk Mail folder.
For additional support or inquiries please contact us at firstname.lastname@example.org or +1 604-821-2800, option 2.